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Medical Office Assistant
Work in the heart of the fast-paced health care industry as a Medical Office Assistant.
UCW Academy of Health offers the Medical Office Assistant Program. During this 32-week diploma program, students will learn all aspects of running a medical office, from administrative to technical skills. Also, obtain “real world” experience with a five-week practicum at the end of the program.
During the MOA program, you will learn the latest medical office best practices, such as bookkeeping, computer skills, organizing medical records, transcribing medical information, operating specialized billing software, and preparing and administering basic medical tests.
Other core curriculum focuses on human anatomy and diseases, medical terminologies, pharmacology, and clinical procedures. MOAs are fully trained to answer basic patient questions about their conditions and medication. Supporting courses will help you develop interpersonal and customer relations skills, and focus on career development and the job search.
Meanwhile, sustainability also plays a role in the MOA program. Learn how to “green up” your work and home life.
Upon completion of the program, you will receive a Medical Office Assistant Diploma, a Standard First Aid Certificate and a CPR “C” Certificate. Graduates are trained to in the following positions: Admitting Clerk, Emergency Room Admitting Clerk, Medical Secretary, Medical Transcriptionist, Medical Receptionist, Medical Billing Clerk or Medical Office Assistant.
"Health care workers are in high demand in British Columbia." Patricia Hitchens, Director of Nursing
Program Courses
The program outline below is for British Columbia.
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| L1015 |
Strategies for Success |
25 |
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- Students will gain a better understanding of themselves through anexploration of their personal attributes, transferable skills and learningstyles. This course will introduce techniques for time, conflict, andstress management and develop interpersonal communication skills.Fundamental study and motivation skills will be covered, preparingstudents to excel in their program of choice. Students will also preparea professional resume and learn how to write effective cover letters.
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| S1000 |
Sustainable Futures |
25 |
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- In this course, students will explore the pillars of sustainability, sustainability’s relation to the environmental movement, climate change and its effects, the Canadian and other governments’ actions, and how to incorporate sustainable practices into any workplace. A combination of instructor presentations and timely, hands-on projects will culminate in a student portfolio touching on the course’s key points.
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| I1010 |
Introduction to Computers |
50 |
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- The first component of this course is designed to introduce students to basic computer literacy through familiarization with the components that make up a computer. Students will also look at the Windows operating system to learn how to manage a computer on a regular basis. The second component of this course will teach the basic to intermediate skills required to work with a variety of business documents including the following Microsoft Office products: Microsoft Word, Microsoft Excel and Microsoft PowerPoint. The third and final component is designed to introduce students to considerations for living online. Students will look at what the Internet is and how e-mail has made a huge impact on communicating with others, as well as look at how to find information on the Internet and avoid risk to personal security while online.
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- Using a computer is essential in today’s office environment.This module offers the students an opportunity to familiarizethemselves with a standard keyboard. For the advancedkeyboarder, the module focus is to increase typing speedand accuracy.
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| B1045 |
Bookkeeping Basics |
25 |
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- Students are introduced to the fundamentals of double entrybookkeeping including debits and credits, assets, liabilities,equities, journalizing transactions, posting of accounts toledgers and preparing a trial balance. Stock and inventorycontrol is also addressed in this module.
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| B1070 |
Customer Relations and Interpersonal Skills |
25 |
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- In business, as in other interpersonal contact, the impression formed in the first 10 to 15 seconds is crucial to the success of the relationship. The importance of the customer and of customer relations to business success is examined through case studies and role-playing. Students will learn relevant theories of human behaviour and how they may be applied to improve customer relations.
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| M3010 |
Medical Terminology |
75 |
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- Medicine, like other professions, has its own language. Students will learn to work with the specialized terminology of medicine, including the pronunciation and spelling of terms to describe medical circumstances and situations.
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| M3020 |
Anatomy & Diseases |
100 |
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- Students will learn through descriptions, illustrations andexercises to identify the major anatomical features andsystems of the body and the common pathologies, whichcan adversely affect these systems.
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| M3025 |
Medical Office Procedures |
50 |
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- Students will examine the necessities required for operatinga smooth and efficient office environment. Topics coveredinclude basic filing techniques, telecommunications, timemanagement and organizational skills and the use ofgeneral office equipment. Students will also learn thetechniques of both manual and computer based appointmentscheduling by learning to assess and prioritize calls(telephone triage) to most effectively schedule thephysician’s limited time.
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| M3030 |
Medical Transcription |
75 |
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- Transcription is integral to the efficiency of the medical doctor’s practice, providing the documentary records on patient cases that the physician is required by law to maintain. Students will be introduced to the process of medical transcription using actual dictated medical data in different accents. The emphasis of the module is on speed and accuracy.
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- All businesses need to invoice for services rendered andcollect their revenues as quickly and efficiently as possible.Doctors’ revenue comes primarily from the provincialmedical insurance scheme. Students will be introduced to,and practice the procedures, requirements, and codespromulgated by the provincial government for the invoicingand recovery of the doctors’ fees from the provincial medicalinsurance plan.
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| M3045 |
Clinical Procedures |
75 |
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- Students will learn techniques and procedures used toprepare and administer basic procedures and tests utilized inmedical offices.
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- This module will introduce students to the basics ofpharmacology. Students will be introduced to aspects of theadministration and application of pharmaceutical drugs.Both brand name and generic drugs will be covered.Students will develop an ability to respond to patients’inquiries regarding prescribed medications.
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- This module is for course credits but has no grade. Students will be placed in actual work places related to their field of study and will be expected to act as regular employees for the five-week period, in order to gain valuable “real-world” experience that so many employers seek. Students have a 5-week placement following the completion of the Medical Office portion of their study to directly apply what they have learned. Students are encouraged to find their own work experience placement; however, once placed, continuation in that placement is mandatory.
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- Students will have the use of our Job Search lab which has unlimited Internet access, a job search resource library and a fax machine and phone for contacting prospective employers. Facilitators will also be made available to advise on job finding resources, interview skills and techniques, and to carry out mock interviews. Students review core program concepts and learning in order to market their skills effectively.
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